UK Delivery Charges
3 - 5 working days -£3.99
Order before 3 pm to receive your parcel the next working day - £5.99
Europe & Rest of World Delivery Charges
Standard Tracked Delivery:
(4 - 10 working days ) -from £6.99 Europe
Standard Tracked Delivery:
(4 - 10 working days ) -from £14.99 rest of the world
Terms and Conditions
Orders must be placed before 3 pm to be guaranteed delivery by the next working day Monday - Thursday only. Please note orders placed on a Friday for next day won't be processed until the following Monday
Normal practices state that there is no deliveries on Sundays, Bank Holidays, Christmas Day, Boxing Day and New Years Day
Hidden Fashion deliveries worldwide
All delivery cost details will be provided at the point of checkout before the order is confirmed. At the time of placing the order, customers must ensure that all delivery details provided are correct. We are not responsible for any parcels delivered to incorrect addresses which were provided at the time of placing the order. The courier may leave information to inform you of an undelivered parcel, or to notify you that the parcel has been returned to the local depot. Information will be left for you to contact the local depot to schedule a new delivery date or to arrange collection.
Customs and import duties
Depending on the value of your order, your package may or may not be charged customs or import taxes. However, if your parcel does incur customs taxes or duty it is entirely up to the customer to cover these costs. As these charges differ from country to country we are unable to advise you on what these charges may be. We recommend contacting your local customs office prior to ordering, to ensure no unexpected delivery charges. By law, all items must be declared at their full price. Hidden Fashion cannot alter the amount to decrease any custom fees. In the unlikely event that you wish to refuse your delivery, you will be held responsible for the original customs fees or import duties and the cost of returning the package to Hidden Fashion. We regret that we can only refund you the value of your order, any fees will be deducted from your total refund. If a delivery is refused by you, we cannot be held liable for any loss or damage incurred during transit back to us.
Please ensure; that items are unworn and unwashed, shoes have not been worn and show no signs of damage or wear, all items have the Hidden tags attached, there are no make up stains, everything is returned in their original packaging. Returns are accepted within 14 days of receipt. Please note we do not accept any returns in person, and they will be rejected. Some items or footwear may have labels removed by the manufacturer or wholesaler, this does not constitute as damage. Due to hygiene reasons, we do not offer refunds or exchanges on swimwear, underwear, bodysuits, accessories and any items of jewellery. All carriage charges when returning items will be at the expense of the customer, and may take up to 7 days to process. Please keep your postage receipt safe until your refund or exchange has been processed.
Customers requesting an exchange
Items will be exchanged free of charge for a different size or colour, please specify details of your replacement item(s) on the invoice that arrived with your order. Please return parcel to the below address;
Unit 1, 105 Brearley Street
In the event that you receive a faulty item please email email@example.com with details of the fault along with your name and Customer Order No. In order for us to rectify it immediately please attach a photograph of the faulty item. Any refunds will be credited to your original method of payment within 7 working days. If you wish to contact our Customer Service Team, you can email with your queries. Please expect a response within 24 hours (excluding weekends and public holidays)
Customer Service: Help@hiddenfashion.com
Sizes may vary accordin to different styles and fabrications, so this is just a guide! We have converted the sizes of our featured products into US and European sizes in the easy to use size conversion charts below.
How to measure
Bust - Place measuring tape under arms and around the fullest part of your bust
Waist - By bending to one side you can find the natural crease of your waistline to measure
Hips - Stand with feet together and measure the fullest part of your hips
Inside Length - Measure right from the crotch to the ankle bone
Dress Length - From collarbone to bottom of the hem or longest point of the dress
Women's Clothes - Conversion Chart
Women's Shoes - Conversion Chart