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15% OFF USE DISCOUNT CODE 'HIDDEN'

FAQs

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Visa, MasterCard, Delta, American Express and Maestro. We are only able to accept one payment type per order.

WILL I KNOW WHEN MY ORDER HAS BEEN DESPATCHED?

Yes, once your order has been despatched from our warehouse you will be sent an email advising you that your order is on its way.

HOW SECURE IS YOUR WEBSITE?

Information you give us is stored securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.

HOW CAN I CONTACT YOU?

You can contact us by email or by telephone. We aim to reply to all emails within 2 working days.

WHAT IS THE ADDRESS FOR REFUNDS AND EXCHANGES?

Please return your items back within 14 days of receipt as long as the item is returned in the original condition. Please include the invoice you received with your order and send to:

Hidden Fashion Ltd

Unit 1, 105 Brearley Street
Birmingham
B19 3XJ

CAN I CANCEL MY ORDER?

You need to contact us via telephone within 2 hours of having placed your order. Our office opening hours are 09:00 - 17:00 Mon-Fri or via email to Help@hiddenfashion.com.

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