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Returns

HOW DO I RETURN MY ITEM? 

 

See the simple steps below.

1. Repack your items. Before returning your items, please make sure to include the invoice that came with your order in the return parcel. If you have misplaced the invoice, kindly add a note with your order number and list of returned items. This will help ensure a seamless refund process. Thank you.

2. Please return your items to the below address:

HIDDEN FASHION

Unit One, 105 Brearley Street, Birmingham, B19 3XJ

3. You'll get an email once we receive your returned item. You’ll receive your refund in up to 14 days!

RETURNS INFORMATION
How do I send my item back?

 Not totally in love with your item? Don't worry we have a no hassle returns policy. Returns must be made within 30 days. Please mark on your invoice which item is being returns and why, ensuring items are still in their original packaging with no signs of wear/damage. Due to hygiene reasons, we can not accept back swimwear, cosmetics or jewellery. We also don't accept returns on any accessories. Any items that are sent back in an unsaleable condition and do not comply with our returns policy will not be refunded and may be sent back at the customer's expense.

*Please note - any orders returned after the 30 day return period will not be refunded, you will receive a credit note, or you may need to pay an additional fee to have this re sent back out.*

Can I exchange my item?
Yes you can state on your invoice which alternative size you would like, we can only exchange for the same item in a different size. Please note the customer will be responsible for the return postage costs.  
Hey my item is faulty/wrong?

We are so sorry if you received a faulty or wrong item. Please email us at help@hiddenfashion with photos of the item and we will ensure to resolve the matter for you. 

Please be aware that some items or footwear may have labels removed by the manufacturer or wholesaler – this does not constitute as damage.

When will I receive my refund?

Once we have received your return we will notify you via email with new tracking for your exchanged item or confirmation for your refund. Refunds are made within 15 days of us receiving the return. Refunds may take up to 2-3 working days to reach your account.

Oh, and don’t forget to keep proof of postage/tracking number – we’ll need this if there are issues with your return.

Last but not least
Please note all returns are payable by the customer. Hidden Fashion reserve the right to reject returns sent back to us without communication or paperwork beyond the return period limit. If you have any queries please do not hesitate to contact us at help@hiddenfashion.com