1. Terms and ConditionsTruly Clothing Ltd T/A Hidden Fashion
Welcome to Hidden Fashion website terms and conditions for use. The use of this website, its products and services available to you are subject to the following terms and conditions. By using our services you are agreeing to all of our terms and conditions. Please allow time to read this page regularly and take note as some information may change.
Access to this website is permitted to a temporary basis and we have all rights to withdraw and amend any information to our services without notification. We will not be liable if for any reason this Website is unavailable at any time or for any period.
This website also contains links to other websites, which are not operated by Hidden Fashion. Hidden Fashion has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subjected to the terms of the use and service contained within each such site.
Privacy is important to us and our prospective customers, therefore, we promise never to disclose your personal details to any outside company for mailing or marketing purposes. When you make a purchase from our website, all personal information (i.e. name, address, email address, telephone numbers and payment information) is fully confidential and will not be given to any third parties without your consent.
All personal information collected on our website will only be used to process and deliver orders, and to improve the websites service. Customer’s personal information is strictly confidential and is held on a secure server under the Data Protection Act 1998.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
You must not misuse this website; you cannot commit or encourage a criminal offence, transmit or distribute a virus, bug or any other material which may be harmful or malicious. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Hidden Fashion will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
5. Intellectual Properties:
The intellectual property rights in all software and content made available to you through our website remains the property of HiddenFashion.com and are protected by copyright laws and treaties. All rights on this website are reserved by Hidden Fashion, you may store, print and display the content supplied solely for your own personal use however you are not permitted to publish, manipulate, or reproduce in any format any of the content supplied to you on this website, nor can you use any such content with any business or commercial enterprise.
6. Disclaimer of Liability:
The material displayed on Hidden Fashion website is provided without any guarantees, conditions, or warranties as to its accuracy.
7. Terms of Sale:
By placing an order with Hidden Fashion you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
In order to contract with Hidden Fashion you must be over 18 years of age and hold a valid credit or debit card issued by a bank acceptable to us.
From time to time prices may change on the postage service as the price for postage may vary with our courier. These changes may occur at any time without any notice.
8. Order Cancellations:
To request an order cancellation, please contact us at email@example.com and provide your order number along with the reason for cancellation. Our team will review your request, and if your order has not been fulfilled yet, logistics will cancel it, resulting in an automatic refund.
9. Insufficient order Details:
If you notice that you have provided incorrect information for an order that has not yet been sent out, please don't hesitate to get in touch with our customer service team. They will be happy to assist you in updating your address details. It's important to note that our team can only make changes before the parcel has been shipped. If the parcel has already been dispatched, you will need to contact the courier directly, although please be aware that they may not be able to make any changes. In the unfortunate event that your order has insufficient details, please understand that we cannot offer a refund as we cannot be held liable for such errors.
10. Pricing and Availability:
We here at Hidden Fashion try to ensure that all details, descriptions, and prices which appear on our website are accurate, as errors may occur if we do discover any errors in price or goods our customer service team will inform you as soon as possible and give you an option to reconfirm your order or cancel it. If you choose to cancel an order which you have already paid for, you will receive a full refund. Where applicable prices are inclusive of VAT, delivery costs will be charged in addition, any other additional charges are clearly displayed where applicable and included in the ‘total cost’. From time to time prices may change on the product for sale. These changes may occur at any time without any notice.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this check has been completed, your card will be debited once the order has been accepted.
From time to time we offer promotional discount codes which may apply in respect of which the discount code was offered and registered. The conditions relating to our discount codes are:
- Only one Promotional code can be used per order
- A Promotional code cannot be used after an order has been placed
- All discount codes apply to full price items only
All Promotions/Promotional Codes will be for a limited period only.
Returns are accepted within 30 days of receipt, goods must be returned in their original condition. Some garments or footwear may have labels removed by the manufacturer or wholesaler, this does not constitute as damage. Due to hygiene reasons, we do not offer refunds or exchanges on swimwear, cosmetics, accessories and any items of jewellery.
All carriage charges for returning any items will be at the expense of the customer, refunds will not include any carriage charges, and may take up to 7 days to process. Please keep your postage receipt safe until your refund or exchange has been confirmed.
Items can be exchanged for a different size or colour, please specify details of your replacement item(s) on the invoice that arrived with your order. Postage will need to be paid in full for all refunds and exchanges, please keep your postage receipt safe until your refund or exchange has been confirmed. Please return item to the below address;
Unit 1, 105 Brearley Street
If you receive a faulty item please email firstname.lastname@example.org and details of the fault along with your Name and Customer Order No. we will then contact you to resolve the problem.
Any refunds will be credited to your original method of payment within 7 working days.
If you wish to contact our customer care team, you can email or them with your queries. Please expect a full response within 24 hours (excluding Weekends and Public Holidays)
Customer Service email: email@example.com
In order to resolve any issues or queries regarding a purchased made on Hiddenfashion.com you must contact us within a 30 day time period after receiving your order, so we can look into a solution for you. After this time period we will not be liable for any issues regarding orders.
Hidden Fashion has the right in its absolute discretion at any time and without notice to amend, eliminate or vary the services/or page of this website.
We operate a complaints handling procedure which we will use to try resolving disputes when they first arrive. Please inform us if you have any complaints or comments at firstname.lastname@example.org. Our staff are fully trained and will be able to deal with any issue however we will not tolerate any abuse towards or staff.
15. Ethical Policy:
Hidden Fashion are committed to offering its customers high quality products, We recognizes its obligation to ensure that suppliers operating ethically. All ethically suppliers are expected to comply with their national employment laws and regulations with particular regard to:
- Minimum age of employment
- Health and safety
- No discrimination
- Working hours
- Rates of pay
- Terms of employment
- No inhumane treatment
If you breach our terms and conditions listed and we take no action, we will still be entitled to use our rights in any other situation where you breach these conditions.
17. Competitions & Prizes
Prize redeemable for 30 days after being notified of winning this competition. Entrants must live in the UK only, over the age of 18 are eligible to enter. No cash alternative will be given to replace the prize/prizes. All our Winner/Winners will be picked at random. All competitions will be for a limited period only. Hidden reserve the right to withdraw this competition at any time. All shipping fees are excluded from the price, however you can use the value of the voucher to cover these costs. Social Media T&C's here
By entering the competition, you agree to us announcing your name publicly as a winner on Hidden Fashion websites and in any other media in any form including Twitter, Facebook and any other Social Media Sites.
Use of Images relating to Competition
By submitting an entry, entrants grant Hidden Fashion and its associated companies a worldwide, royalty-free, non-exclusive licence for a term of 2 years to use all Image(s) and content that form part of an entry on its social media channels, websites and hard copy media without accreditation or notification.
a) do not depict anything unlawful, inappropriate, lewd, obscene, defamatory or contain anything contrary to common standards of taste and decency;
b) are their own images or that they have the permission of the author to submit the Image and do not breach any third party rights;
c) do not feature anyone that has not given permission to be featured in the image;
d) do not feature anyone under the age of 18 unless the participant is legally responsible for that person and that person has given his/her consent.
Thank you for taking the time to read our Terms and Condition Policy. If there if any other enquiries please do not hesitate to contact email@example.com.